Frequently Asked Questions.
How do I register for lessons or group classes?
To enroll, simply complete the official registration Google Form available on our website. The form will ask for student information, parent/guardian contact (for students under 18), choice of instrument, program selection, experience level, preferred scheduling, and any optional notes.
Is there a registration fee?
Yes. To successfully submit the form, you’ll need to pay the non-refundable registration fee via Stripe link. You’ll also need to agree to Lucent Music & Arts’ policies, consent forms, and terms and conditions by checking the digital acknowledgment boxes.
What happens after I submit the form and pay the registration fee?
You’ll receive a confirmation email right away. Within a few business days, a school administrator will reach out to confirm your program selection, assigned teacher, lesson schedule, location, and tuition details. Then, you’ll receive a pre-paid invoice for your selected services.
When is my enrollment officially confirmed?
Enrollment is confirmed once your full tuition payment is received. At that point, you’ll be sent a welcome email, your Google Classroom invite for class announcements and materials, and a Google Calendar invite with your lesson schedule.
Is there a payment deadline?
Yes. All tuition payments must be submitted at least 7 days before your first lesson or by the invoice expiration date, whichever comes first. Registration deadlines and more information are available on our website.
Can I register at any time, even after a class has started?
Yes. LMA offers rolling admissions for private lessons. Mid-registration for all group classes is open only when the class is not full. Please contact the school for any inquires.
What is the cancellation policy?
Tuition and fees are non-refundable except in cases of program cancellation by the school or documented medical emergencies. For one-on-one private lessons and consulting sessions, absences must be reported to the school at least 72 hours in advance to qualify for a make-up session. Make-up sessions are limited to once a semester and will be scheduled at the end of the year. To help us plan effective classes, please notify us of absences as early as possible. Cancellations made within 72 hours will result in forfeiture of that session. Group class programs are non-refundable and do not offer make-up lessons. Requests for refunds due to exceptional circumstances will be reviewed on a case-by-case basis; please submit such requests in writing to the school administration.
What are the payment methods?
We accept all credit cards, debit cards, as well as ACH bank transfers. ACH bank transfer is our preferred method of payment. Invoices will be issued after your application is confirmed; and all tuition must be prepaid. Please note, we do not accept cash or checks.
Do parents need to accompany students?
No. However, we highly recommend parents accompany students for private lessons.
Who do I contact for questions?
The best way to reach us is via email. Please contact the appropriate department so we can assist you efficiently:
General Inquiries: info@lucentmusicarts.com
Billing & Payments: billing@lucentmusicarts.com
For Enrolled Students (scheduling, classroom links, program updates): management@lucentmusicarts.com
*We're here to help and aim to respond within 1–2 business days.